Refund policy

Refund and Cancellation Policy

Last Updated: August 2026

MIKKU STORE sells digital products that are delivered electronically after successful payment.

Because digital products are generally delivered immediately and can be accessed or downloaded after purchase, all purchases are final and non-refundable, except in the circumstances described below.

Refund Eligibility

A refund may be considered in the following situations:

Duplicate Payment
If the same order is charged more than once due to a payment or technical error, the duplicate amount will be eligible for a refund.
Failure of Digital Delivery
If payment has been successfully completed but the purchased digital product or access details are not delivered due to a technical issue on our side, we will first attempt to resolve the issue. If the issue cannot be resolved, a refund may be issued.

Non-Refundable Situations

Refunds will generally not be provided for:

Change of mind after purchase.
Failure to use or download the purchased digital product.
Personal preference or dissatisfaction after the digital product has been successfully delivered.
Incompatibility with a customer's device or software where the required system requirements were clearly provided before purchase.
Failure to read the product description or terms before completing the purchase.

Refund Request Period

If you experience a payment or digital delivery issue, contact us within 7 days of the purchase date with your order or transaction details.

Refund Processing

Approved refunds will be processed through the original payment method used for the transaction. The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

Contact Us

For refund, payment, or digital delivery issues, contact:

Email: mikku.connect@gmail.com

We aim to respond to customer support requests within 24–48 hours.

MIKKU STORE reserves the right to verify transaction details before approving a refund.